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Course Description

Make your customers happy

PROGRAM FOCUSES ON CONTINUAL IMPROVEMENT OF WORK PROCESSES
"POWER UP YOUR CAREER" ONLINE SEMINAR SERIES—free with course registration

All business processes must be under continuous scrutiny to keep them competitive, and an organization needs a highly-skilled team of process improvement professionals to keep their processes at peak performance levels. This means very low defect rates, the lowest possible cost of production or service delivery, highly predictable performance on an everyday basis and the ability to deliver exactly what customers want. Mastering Six Sigma techniques can be the key to an organization’s success at achieving these goals.

This program presents both the problem-solving form of Six Sigma (the Define, Measure, Analyze, Improve and Control or DMAIC model) and Lean methodology to give students a comprehensive set of skills and tools.

WHO SHOULD PARTICIPATE?

  • Anyone who wants to continuously improve work processes
  • Quality managers
  • Statistical analysts
  • Project managers
  • Business analysts

Course Outline

Modules

Define (DMAIC)

  • What is Six Sigma?
  • The History of Six Sigma
  • The Six Sigma Framework Overview
  • Define (DMAIC)
    • Voice of the Customer
    • Process Mapping
    • Project Selection
    • Project Charter
    • Communication Plan

Measure (DMAIC)

  • Management by Fact
  • Data Collection and Operational Definitions
  • Types of Data
  • Sampling
  • Summarizing and Presenting Data

Analyze (DMAIC)

  • Focused Problem Statement
  • Brainstorming
  • Cause and Effect Diagram
  • Cause and Effect Matrix
  • Design of Experiments
  • Scatter Diagram
  • Cube Plot Analysis

Improve (DMAIC)

  • Failure Modes and Effects Analysis (FMEA)
  • Involvement Matrix
  • Commitment Scale
  • Gantt Chart
  • Pilot Plans
  • Managing Change
  • "Before" and "After" Measurements

Control (DMAIC)

  • Effective Procedures
  • Team Preparation
  • Principles of Learning
  • Run Charts and Control Charts
  • Control Plan
  • Six Sigma Storyboard

Plan for Success

  • Project Presentations
  • Team Development and Leadership
  • Leading Teams through Change
  • Gaining Buy-in

Prerequisites

Access to a computer (PC or MAC) with internet access is required for this course.

For More Information

 

 

Instructors

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Enroll Now - Select a section to enroll in

Section Title
Business Process Optimization Using Lean Six Sigma
Type
Discussion
Days
Sa
Time
9:00AM to 4:00PM
Dates
Feb 23, 2019
Type
Discussion
Days
W
Time
7:00PM to 8:00PM
Dates
Feb 27, 2019 to Apr 10, 2019
Type
Discussion
Days
W
Time
6:00PM to 9:15PM
Dates
Apr 17, 2019
Type
Discussion
Days
W
Time
7:00PM to 8:00PM
Dates
Apr 24, 2019 to May 01, 2019
Type
Discussion
Days
W
Time
6:00PM to 9:15PM
Dates
May 08, 2019 to May 22, 2019
Schedule and Location
Contact Hours
28.0
Location
  • Online
  • Wilmington
Delivery Options
Hybrid  
Course Fee(s)
Registration Fee non-credit $2,295.00
Instructors
Section Notes

This class meets first face-to-face on Saturday, February 23, 2019 from 9 am to 4 pm (required attendance) in Wilmington, then meets on Wednesdays, with four face-to-face classroom meetings in Wilmington, and nine virtual meetings which meet 7-8 pm.  

The four Wednesday classroom meetings are on:
Apr 17; May 08, 15, and 22 from 6-9 pm.
 

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